INFORMATION SOCIETY SERVICES LAW (LSSI)

TRIDENIA, S.L., as the party responsible for the website guest-assistant.com, hereinafter the CONTROLLER, makes this document available to users in order to comply with the obligations set out in Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE), as well as to inform all website users about its terms of use.

Any person accessing this website assumes the role of user and undertakes to strictly observe and comply with the provisions set out herein, as well as any other applicable legal provisions.

The CONTROLLER reserves the right to modify any information that may appear on the website, without any obligation to give prior notice or inform users of such modifications, publication on the website being deemed sufficient.

1. IDENTIFICATION DETAILS

Domain name: guest-assistant.com
Trade name: TRIDENIA
Company name: TRIDENIA, S.L.
Tax ID: B66682006
Registered address: Rambla de Catalunya 14, 2n 3a, 08007 Barcelona
Telephone: 935323245
Email: info@guest-assistant.com
Registered in the Commercial Registry of Barcelona, Volume 45140, Folio 27, Sheet B478104, Entry 1

2. PURPOSE OF THE WEBSITE

Guest Assistant is a technology solution aimed at the tourism sector that enables automated assistance through digital channels, including WhatsApp, using automation and artificial intelligence tools.

The information contained on this website is for informational and commercial purposes only and does not constitute legal, technical or professional advice.

3. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including but not limited to its programming, editing, compilation, designs, logos, texts, graphics, images and other elements necessary for its operation, is owned by the CONTROLLER or, where applicable, used under licence or express authorisation from its owners.

All website content is protected by intellectual and industrial property regulations. The total or partial reproduction, distribution, public communication, transformation, exploitation or commercialisation of such content is prohibited without the prior written authorisation of the CONTROLLER.

Designs, logos, texts, graphics or trademarks belonging to third parties that may appear on the website are the property of their respective owners, who are responsible for any possible dispute arising in relation to them.

To report any possible infringement of intellectual or industrial property rights, please contact the CONTROLLER by email at info@guest-assistant.com.

4. TERMS OF USE

The user undertakes to make appropriate use of the website, its contents and the services offered, in accordance with the law, good faith, public order and this legal notice.

The user shall refrain from using the website for unlawful purposes, purposes harmful to the rights and interests of third parties, or purposes that may damage, disable, overload or impair the website or prevent its normal use.

5. DISCLAIMER OF LIABILITY

The CONTROLLER shall not be liable for any damages arising from the use of the information published on the website, nor for the lack of availability, continuity or operation of the website when this is due to causes beyond its control.

The CONTROLLER does not guarantee the absence of errors in access to the website or in its contents, nor that such contents are permanently updated, although it will adopt reasonable measures to avoid, correct or update them when necessary.

The use of solutions based on automation or artificial intelligence may generate automatic responses subject to technical limitations. The CONTROLLER recommends properly reviewing and configuring content, flows and responses before using them in real environments.

6. LINK POLICY

The website may redirect users to third-party content. Since the CONTROLLER cannot always control such content, it assumes no responsibility for it.

If the user considers that any link or content may be contrary to legislation, morality, public order or third-party rights, they are requested to report it by email at info@guest-assistant.com.

7. DATA PROTECTION

The processing of personal data that may be carried out through the website shall be governed by the corresponding Privacy Policy.

If Guest Assistant is used by tourism entities to respond to queries from end users, guests or visitors, data processing shall be carried out in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018.

8. USE OF COOKIES

This website may use technical cookies necessary for its proper operation, as well as analytical or third-party cookies when the user has given consent.

The user can obtain more information about the use of cookies, their configuration and withdrawal of consent in the corresponding Cookie Policy.

9. IP ADDRESSES

The website servers may automatically detect the IP address and domain name used by the user. This information may be recorded for technical, security and statistical purposes, in accordance with applicable regulations.

10. APPLICABLE LAW AND JURISDICTION

The applicable law in the event of a dispute or conflict of interpretation of the terms that make up this legal notice, as well as any matter related to the services of this website, shall be Spanish law.

Last updated: 27/05/2026