Data Controller

The company responsible for processing your data under this Privacy Policy is: TRIDENIA, S.L. Tax ID: B66682006 Address: Rambla de Catalunya 14, 2n 3a, 08007 Barcelona Email: info@guest-assistant.com Website: guest-assistant.com Phone: 935323245 Registered in the Commercial Registry of Barcelona, Volume 45140, Folio 27, Sheet B478104, Entry 1.

At TRIDENIA, S.L., we recognize the importance of protecting your personal information and are committed to processing it responsibly and in accordance with data protection laws. This Privacy Policy governs the processing of data of users who browse or provide personal data through the forms and channels on the website.

Personal Data

Personal data is information that identifies or makes a person identifiable. Through the website we may collect data provided by the user, such as name, surname, email address, telephone number, company, position, message and any other information provided voluntarily. Visiting the website does not require the user to provide personal data. If provided, the data will be processed lawfully in accordance with GDPR 2016/679 and Spanish Organic Law 3/2018.

Purpose, duration and legal basis of processing

The data provided by the user will be processed for the following purposes:

• Respond to requests or enquiries made through the contact forms or channels on the website. Data will be kept for the time necessary to handle the request and during the legally required periods. The legal basis will be the user's consent and/or pre-contractual measures requested by the data subject.
• Manage commercial requests, demos, quotations or information related to Guest Assistant. Data will be kept while there is a commercial relationship, legitimate interest or during applicable legal periods. The legal basis will be consent, pre-contractual measures and, where applicable, the Controller's legitimate interest.
• Manage electronic communications about products, services, news or content related to Guest Assistant, when the user has given consent or there is a prior relationship that legally allows it. Data will be kept until the user unsubscribes or withdraws consent.
• Improve browsing experience, analyse website use and perform statistical measurements through cookies or similar technologies, whenever user consent is required and has been given.
• Manage our social networks and respond to communications received through them. Social platforms are also governed by their own terms and privacy policies.
• Manage automated assistance, chat, messaging or digital channels associated with Guest Assistant, including automation and artificial intelligence systems, to provide the service, answer enquiries, improve service quality and maintain system security.

Disclosure or communication of personal data and international transfers

Your data will not be disclosed or transferred to third parties except where required by law, necessary to provide the service or where providers linked to the Controller act as processors. As a general rule, we work with providers located in the European Union or the European Economic Area. If providers outside the European Union or in countries without an adequate level of protection are needed, we will adopt the legally required safeguards.

Data updates

The user must inform us of any changes to their personal data so that we can keep it up to date. The user guarantees that the data provided is truthful, accurate, complete and up to date.

Third-party data

If the user provides third-party data for any purpose, they guarantee that it has been obtained lawfully, that the affected persons have been informed beforehand and that there is a valid legal basis to communicate it to the Controller.

Mandatory nature of requested information

Forms may mark mandatory fields with an asterisk (*). If the user does not provide such data or does not accept the Privacy Policy when required, the corresponding request cannot be processed.

Rights of data subjects

The user has the right to access their data, request rectification, erasure, objection, restriction of processing and portability, and withdraw consent at any time. The user also has the right not to be subject to decisions based solely on automated processing where legally applicable. Rights may be exercised by contacting TRIDENIA, S.L. at Rambla de Catalunya 14, 2n 3a, 08007 Barcelona, or by email at info@guest-assistant.com. If the user considers that their rights have not been properly addressed, they may lodge a complaint with the Spanish Data Protection Agency at www.aepd.es.

Processing of minors’ data

Anyone providing data through this website declares that they are over 14 years old. Use of the website by minors under that age is prohibited without the corresponding authorisation. If the Controller detects that a minor under 14 has provided personal data without authorisation, it will proceed to delete it.

Social networks

Guest Assistant’s social networks are intended to give visibility and dissemination to our activities, products and services. These platforms may process personal data in accordance with their own privacy policies. Users are advised to review the terms of use and privacy policies of each social network. The Controller reserves the right to remove or report content that violates the law, third-party rights or the dignity of persons or institutions.

Cookie processing

A cookie is a small file downloaded and stored on the user's device when accessing a website. Cookies allow information about browsing habits to be stored and retrieved. The user may configure or reject cookies from the enabled panel or through browser settings. More information is available in our Cookie Policy.

Last updated: 27/05/2026